Refund Policy

If you are not satisfied with your product please email us at sales@calmist.nz.

Please note that we do not accept refund requests due to a change of mind. Refund requests will be addressed on a case-by-case basis. Calmist Ltd holds full discretion to refuse a refund request, except as required under the New Zealand Consumer Guarantees Act 1993.

If your product arrives damaged please take a photo and email us at sales@calmist.nz so we can lodge a complaint. We will arrange for a refund or replacement for your order if the product you have received is deemed unusable or unsafe to use due to damage in transit. The decision to process a refund or replacement is at the full discretion of Calmist Ltd.

We cannot provide a refund if the delivery address is entered incorrectly at the checkout. In the case that you enter an incorrect delivery address and your order is sent back to us, we require an additional shipping payment to be made for the re-delivery of your order.

Our refund policy is valid 20 days from the date of purchase.

We reserve the right to modify this refund policy at any time. Changes will take immediate effect upon being updated to our website.

If you have any questions, concerns, or complaints regarding this policy, please contact us at hello@calmist.nz.